Terms of Service

Last Updated: 4 July 2026
Effective Date: 4 July 2026

Welcome to Ravanosa.

These Terms of Service (“Terms”, “Terms of Service”) govern your access to and use of the Ravanosa website, marketplace, seller platform, applications, services, features, and related technology (collectively, the “Platform”) operated by Ravanosa (“Ravanosa”, “we”, “us”, or “our”).

By accessing, browsing, registering for, applying to become a seller on, or otherwise using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and other policies referenced in these Terms.

If you do not agree with these Terms, you must not access or use the Platform.

1. About Ravanosa

Ravanosa is a technology-enabled marketplace designed to help businesses reach customers, manage products, and access opportunities to grow their businesses.

Ravanosa may provide services including, but not limited to:

Business and seller registration;
Seller applications and verification;
Product listing and management;
Customer discovery and marketplace search;
Order and transaction processing;
Payment processing;
Seller dashboards and business tools;
Promotional and marketing opportunities;
Seller support and onboarding;
Communications relating to the Platform; and
Other marketplace, technology, and business services introduced from time to time.

Some features may not be available in every country, market, category, or stage of the Platform’s development.

Ravanosa may introduce, modify, suspend, or discontinue any feature or service at any time, subject to applicable law.

2. Eligibility

You may use the Platform only if you are legally capable of entering into a binding agreement under the laws applicable to you.

If you use the Platform on behalf of a business, company, organization, or other legal entity, you represent and warrant that:

You have authority to act on behalf of that entity;
You have authority to bind that entity to these Terms; and
All information provided to Ravanosa on behalf of that entity is accurate and complete.

Ravanosa may restrict access to the Platform or refuse applications where eligibility requirements are not satisfied.

3. Account Registration

Certain features may require you to create an account or submit an application.

You agree to provide accurate, complete, and current information and to update that information when necessary.

You are responsible for:

Maintaining the confidentiality of your account credentials;
Restricting unauthorized access to your account;
All activity performed through your account; and
Immediately notifying Ravanosa if you believe your account has been compromised or used without authorization.

You must not create an account using false information, impersonate another person or business, or create an account for an entity without authorization.

Ravanosa reserves the right to verify information provided by users and sellers.

4. Seller Applications and Approval

Submitting a seller application does not guarantee approval or access to the Ravanosa marketplace.

Ravanosa may review an applicant’s:

Business information;
Identity and ownership information;
Product categories;
Website or online presence;
Business history;
Compliance information;
Documentation; and
Other information reasonably necessary to evaluate the application.

Ravanosa may approve, reject, delay, suspend, or request additional information regarding an application at its discretion, subject to applicable law.

Where applicable, Ravanosa may contact applicants using the contact information provided during registration or application.

5. Seller Responsibilities

Approved sellers are responsible for ensuring that all information, products, prices, descriptions, images, inventory information, shipping information, and other content they provide are accurate and current.

Sellers must:

Provide accurate product information;
Maintain appropriate inventory information;
Fulfill accepted orders in accordance with applicable requirements;
Comply with applicable consumer protection, product safety, tax, customs, advertising, labeling, and other laws;
Sell only products they are legally authorized to sell;
Obtain and maintain all licenses, registrations, permits, and approvals required for their business;
Respond appropriately to customer inquiries and complaints;
Honor applicable warranties, guarantees, return obligations, and consumer rights;
Avoid misleading, deceptive, fraudulent, or unfair business practices; and
Cooperate with reasonable Ravanosa investigations concerning transactions, products, complaints, fraud, or policy violations.

A seller remains responsible for its products and business operations even when products are displayed, promoted, or sold through the Platform.

6. Prohibited Products and Activities

You must not use the Platform to offer, promote, distribute, or sell products or services that are illegal, unsafe, counterfeit, stolen, fraudulent, restricted without the required authorization, or otherwise prohibited by Ravanosa.

Prohibited activities include, without limitation:

Fraud or attempted fraud;
Counterfeit or unauthorized goods;
Stolen goods;
Products that infringe intellectual property rights;
Illegal drugs or controlled substances;
Illegal weapons or prohibited weapons-related products;
Products prohibited by applicable law;
Misleading or deceptive products or claims;
Malware, malicious software, or harmful digital content;
Money laundering or other financial crime;
Unauthorized financial services;
Abuse of payment systems;
Manipulation of reviews, ratings, orders, or marketplace activity;
Circumvention of Platform security or controls; and
Any activity that could reasonably harm users, sellers, Ravanosa, or the integrity of the Platform.

Ravanosa may establish additional restricted-product rules, category-specific requirements, or seller standards from time to time.

7. Product Listings and Seller Content

Sellers retain ownership of content they submit to the Platform, subject to the license granted below.

By submitting product information, photographs, logos, descriptions, trademarks, videos, documents, or other materials (“Seller Content”), you grant Ravanosa a non-exclusive, worldwide, royalty-free license to host, store, reproduce, format, display, distribute, promote, and otherwise use the Seller Content as reasonably necessary to operate, improve, market, and provide the Platform and related services.

You represent and warrant that:

You own or have sufficient rights to use the Seller Content;
Your Seller Content does not infringe any third-party rights;
Your Seller Content is accurate and not misleading; and
Your Seller Content complies with applicable law and Ravanosa policies.

Ravanosa may remove, restrict, modify, or refuse content that violates these Terms, applicable law, or Platform policies.

8. Marketplace Transactions

Where marketplace purchasing functionality is available, Ravanosa may facilitate transactions between buyers and sellers.

Ravanosa may provide technology and services that facilitate:

Product discovery;
Ordering;
Payment processing;
Order communication;
Seller fulfillment;
Refunds or adjustments;
Customer support; and
Transaction records.

Unless expressly stated otherwise, Ravanosa is not the manufacturer, importer, distributor, or seller of products listed by independent sellers.

The seller remains responsible for the legality, quality, accuracy, availability, fulfillment, and condition of its products.

9. Pricing and Fees

Prices displayed on the Platform may be provided by sellers and may include or exclude applicable taxes, delivery charges, service charges, or other fees depending on the transaction and market.

Seller fees, commissions, payment-processing charges, subscription charges, promotional fees, or other applicable charges may apply.

Where applicable, Ravanosa will communicate applicable seller fees or commissions before they become effective for the relevant seller or transaction.

Ravanosa may change its fee structure by providing notice where required by applicable law or contractual requirements.

10. Payments and Payouts

Payments may be processed through Ravanosa or third-party payment service providers.

By using payment-related functionality, you authorize Ravanosa and its payment partners to process transactions in accordance with the applicable payment terms.

Sellers will receive payouts according to the payout schedule and requirements applicable to their account and marketplace.

Ravanosa may delay, hold, reserve, reduce, or otherwise restrict payouts where reasonably necessary to:

Investigate suspected fraud;
Address chargebacks or payment disputes;
Comply with legal obligations;
Resolve transaction disputes;
Protect users or Ravanosa;
Verify seller information; or
Enforce these Terms or applicable policies.

Additional payment-provider terms may apply to particular transactions.

11. Orders, Returns, Refunds, and Cancellations

Where applicable, orders may be subject to additional marketplace policies governing cancellations, returns, refunds, exchanges, delivery, disputes, and customer protections.

Sellers are responsible for complying with applicable legal requirements concerning consumer rights, refunds, returns, warranties, and product quality.

Ravanosa may assist in resolving transaction disputes and may take reasonable actions to protect customers, sellers, and the Platform.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be waived.

12. Shipping and Delivery

Where sellers are responsible for fulfillment, sellers must provide accurate shipping and delivery information and fulfill orders within the applicable requirements communicated by Ravanosa.

Delivery estimates are estimates and may be affected by circumstances outside Ravanosa’s or a seller’s reasonable control.

Ravanosa is not responsible for delays caused by carriers, customs authorities, weather, natural disasters, government actions, incorrect customer information, or other events outside its reasonable control.

13. Taxes

Sellers are responsible for determining and fulfilling their own tax obligations arising from their business and transactions conducted through the Platform, except where Ravanosa is legally required to collect, withhold, or remit taxes.

Users and sellers should obtain independent professional tax advice where appropriate.

14. Intellectual Property

The Platform and its content, including software, design, layout, graphics, logos, trademarks, text, interfaces, databases, and other materials, are owned by or licensed to Ravanosa and are protected by applicable intellectual property laws.

Except as expressly permitted by these Terms, you may not:

Copy or reproduce the Platform;
Modify or create derivative works;
Reverse engineer or attempt to extract source code;
Scrape or systematically collect Platform data;
Republish Platform content;
Use Ravanosa trademarks without authorization;
Use the Platform to build a competing service using unauthorized data; or
Remove proprietary notices or technical protections.

All rights not expressly granted under these Terms are reserved.

15. User Reviews and Feedback

Users may be permitted to submit reviews, ratings, comments, suggestions, or other feedback.

Reviews and feedback must be truthful and based on genuine experiences.

You must not:

Submit fake reviews;
Review products you have not genuinely experienced;
Manipulate ratings;
Offer compensation for misleading reviews;
Submit defamatory, threatening, abusive, or unlawful content; or
Attempt to artificially influence marketplace rankings.

By submitting feedback or suggestions to Ravanosa, you grant Ravanosa the right to use that feedback without compensation or obligation to you, including for improving the Platform and services.

16. Privacy

Ravanosa’s collection, use, storage, and disclosure of personal information are governed by the Ravanosa Privacy Policy.

By using the Platform, you acknowledge that your information may be processed as described in the Privacy Policy and as otherwise permitted or required by applicable law.

For seller applicants, information submitted through the application process may be used to evaluate applications, verify businesses, provide onboarding assistance, communicate with applicants, and operate the Platform.

17. Communications

By creating an account, submitting an application, placing an order, or otherwise providing contact information, you may receive transactional, administrative, security, service, and account-related communications.

Where permitted by law and subject to applicable consent requirements, you may also receive marketing or promotional communications.

You may unsubscribe from promotional communications using the available unsubscribe mechanism. You may not be able to opt out of essential transactional or security communications.

18. Third-Party Services

The Platform may integrate with third-party services, including payment processors, authentication providers, analytics services, communication providers, shipping providers, and other technology providers.

Third-party services may have their own terms and privacy policies.

Ravanosa is not responsible for the independent acts, omissions, availability, security, or policies of third-party services except to the extent required by applicable law.

19. Platform Availability

Ravanosa aims to provide a reliable Platform but does not guarantee that the Platform will always be available, uninterrupted, secure, or error-free.

The Platform may occasionally be unavailable because of:

Maintenance;
Updates;
Technical failures;
Security incidents;
Infrastructure issues;
Third-party service interruptions;
Internet or telecommunications failures; or
Circumstances beyond Ravanosa’s reasonable control.

Ravanosa may modify, suspend, or discontinue any part of the Platform at any time, subject to applicable law.

20. No Guarantee of Business Results

Ravanosa does not guarantee that using the Platform will result in:

Increased sales;
Increased revenue;
New customers;
Specific rankings;
Specific traffic levels;
Specific profits;
Business growth; or
Any particular commercial outcome.

Any growth opportunities, promotional opportunities, featured placements, early-access benefits, or similar benefits are subject to availability and applicable eligibility requirements.

21. Disclaimers

To the maximum extent permitted by applicable law, the Platform and its services are provided on an “as available” and “as is” basis.

Ravanosa does not warrant that:

The Platform will always be available;
Information will always be accurate or complete;
Products listed by sellers will meet every customer’s expectations;
Sellers will fulfill every order;
Products will always be available;
Transactions will always be completed successfully;
The Platform will be free from errors or vulnerabilities; or
The Platform will satisfy every user’s particular requirements.

Nothing in these Terms excludes or limits warranties, guarantees, rights, or protections that cannot legally be excluded or limited.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Ravanosa and its affiliates, officers, directors, employees, contractors, service providers, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings arising from or related to use of the Platform.

To the maximum extent permitted by law, Ravanosa’s aggregate liability arising out of or relating to the Platform or these Terms will be limited to the amount paid by you to Ravanosa for the relevant service during the twelve (12) months immediately preceding the event giving rise to the claim.

This limitation does not apply where liability cannot legally be limited or excluded.

23. Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Ravanosa and its affiliates, officers, directors, employees, contractors, agents, and service providers from claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from or relating to:

Your violation of these Terms;
Your unlawful use of the Platform;
Your products or services;
Your Seller Content;
Your violation of another person’s rights;
Your breach of applicable law; or
Fraud, negligence, or misconduct associated with your use of the Platform.

24. Account Suspension and Termination

Ravanosa may suspend, restrict, or terminate your account or access to the Platform if:

You violate these Terms;
You violate applicable law;
You provide false or misleading information;
Your account creates a security or legal risk;
Fraudulent activity is suspected;
You engage in prohibited activities;
You fail to meet seller requirements; or
Suspension or termination is otherwise reasonably necessary to protect users, sellers, Ravanosa, or the Platform.

Where required by law, Ravanosa will provide appropriate notice and any applicable rights of appeal.

You may stop using the Platform at any time.

Termination does not automatically eliminate obligations or liabilities that arose before termination.

25. Changes to These Terms

Ravanosa may update these Terms from time to time to reflect changes in the Platform, business practices, technology, legal requirements, or applicable regulations.

When changes are material, Ravanosa may provide notice through the Platform, email, account notification, or another reasonable method.

The updated Terms will become effective on the date stated in the updated Terms.

Your continued use of the Platform after the effective date of updated Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

26. Governing Law

These Terms will be governed by and interpreted in accordance with the laws applicable to Ravanosa’s contracting entity and the relevant transaction, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any mandatory consumer protection or other rights that apply to you under the laws of your jurisdiction remain unaffected.

Where a specific dispute-resolution or jurisdiction provision is required for a particular market, Ravanosa may provide additional terms applicable to that market.

27. Dispute Resolution

We encourage users and sellers to contact Ravanosa first to attempt to resolve disputes informally.

Where a dispute cannot be resolved informally, it will be handled in accordance with applicable law and any mandatory dispute-resolution rights applicable to the parties.

Nothing in these Terms prevents a consumer from exercising rights that cannot legally be waived.

28. Force Majeure

Ravanosa will not be responsible for delay or failure to perform obligations caused by circumstances beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, governmental actions, labor disputes, internet or telecommunications failures, power outages, cyber incidents, epidemics, pandemics, or failures of third-party service providers.

29. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in full force and effect.

30. No Waiver

Ravanosa’s failure to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.

31. Entire Agreement

These Terms, together with the Ravanosa Privacy Policy, Cookie Policy, Legal Notice, Seller Policies, Marketplace Policies, and any additional terms expressly incorporated by reference, constitute the agreement between you and Ravanosa regarding your use of the Platform, except where additional written terms apply.

32. Assignment

You may not transfer or assign your rights or obligations under these Terms without Ravanosa’s prior written consent, except where permitted by applicable law.

Ravanosa may assign or transfer these Terms in connection with a merger, acquisition, restructuring, sale of assets, corporate reorganization, or similar transaction.

33. Contact Us

If you have questions about these Terms, your account, seller application, transactions, or the Platform, please contact Ravanosa.

Email: sellers@ravanosa.com

For legal or compliance matters, please use the contact information provided by Ravanosa through the Platform or applicable legal notices.

34. Acknowledgment

By accessing or using Ravanosa, you acknowledge that:

You have read these Terms;
You understand these Terms;
You agree to comply with these Terms and applicable laws;
You understand that marketplace sellers are responsible for their products and business obligations; and
You understand that additional policies may apply to specific services, transactions, or marketplace activities.